Service Outage - All Services P1
Incident
Report for OpenAthens
Resolved
We're happy to confirm our OpenAthens products are now back online following today's Google Cloud infrastructure incident. We'll continue to monitor performance closely.
Update
We're sorry for the continued disruption. We continue to work with our hosting provider, but there has been no change in service status from their side at this time. We're following their guidance and actively exploring all available options to support the restoration of our products.
Update
We're sorry for the disruption. We are continuing to work with our hosting provider but there is currently no change in the status of the service.
Update
We are continuing to monitor but there is currently no change in the status of the service.
Update
Our cloud provider is still experiencing issues and we are continuing to monitor. We will provide further updates as soon as we have more information.
Monitoring
We’re looking into an issue that's preventing OpenAthens users from accessing OpenAthens services.
The outage is due to an issue with our infrastructure cloud provider.
The issue started at 07:07 UK time
We will continue to monitor and will update you within the next hour.
The outage is due to an issue with our infrastructure cloud provider.
The issue started at 07:07 UK time
We will continue to monitor and will update you within the next hour.
This incident affected: Authentication Point, Authentication API, Authentication broker, Managed Proxy service, OpenAthens Federation, OpenAthens Keystone, Redirector, Wayfinder, MyAthens user portal, Self-registration service, OpenAthens Compass dashboard, Administration API, OpenAthens Reporting, SP Dashboard, Service Desk portal, and OpenAthens Connect dashboard.