OpenAthens Status

All Systems Operational

Authentication Point Operational

Authentication API Operational

Authentication broker Operational

Managed Proxy service Operational

OpenAthens Federation Operational

OpenAthens Keystone Operational

Redirector Operational

Wayfinder Operational

MyAthens user portal Operational

Self-registration service Operational

Account Administration website Operational

Administration API Operational

OpenAthens Reporting Operational

SP Dashboard Operational

Service Desk portal Operational

Documentation website Operational

Email services Operational

Service Desk Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

OpenAthens Status

Resolved - After monitoring our service, we are now confident that we are unaffected by the global IT outage.

If you are having any issues then please contact our service desk: https://www.openathens.net/support
Jul 19, 17:08 BST

Monitoring - Following the recent news affecting many major IT systems thought to be caused by the Crowdstrike service, please be aware that so far the main OpenAthens service is not affected. Other services may be affected. We are continuing to monitor our service and will provide updates if needed.
Please contact our service desk if you are experiencing any issues.
Jul 19, 09:39 BST

Jul 18, 2024

OpenAthens managed proxy service - forward proxy - P2

Resolved - The issue is now resolved.
Jul 18, 13:04 BST

Monitoring - We have identified and resolved the issue. Following successful testing, customers should now be able to access resources through our forward proxy.
Jul 18, 04:58 BST

Investigating - We are currently investigating an issue affecting some customers using our managed proxy service, in particular those customers using our forward proxy. Customers using our forward proxy are currently unable to access resources.

We will update you as soon as we have more information.
Jul 18, 04:19 BST

Jul 17, 2024

Degradation Of Service - P2

Resolved - The OpenAthens managed proxy service experienced a outage for customer's that use the US forward proxy. These customers may not have been able to access proxy resources during the outage.

Start time: 08:08 BST
End time: 11:00 BST
Jul 17, 08:00 BST

Degradation of Managed Proxy service - P2

Resolved - OpenAthens users of the Managed Proxy service may have experienced issues accessing some content or content displaying incorrectly. This issue started at 7:45am 17th July BST and has been resolved as of 11am 23rd July BST.
If you have further questions please contact our support team by either raising a ticket on our support portal (https://support.openathens.net) or contacting help@openathens.net.
We appreciate your patience while we resolved this issue.
Jul 17, 07:30 BST

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.