Legacy SSL connection protocols
Identified - On Tuesday 16th October, at 10:49 AM UK Time we disabled certain legacy SSL connection protocols to enhance the security of our services. This caused issues with some customers running services that unbeknownst to us were dependent on the legacy protocol.
We have reverted the change and will be working with these customers to implement the necessary upgrades to their services before re-applying the change in the near future.
The change was reverted on Tuesday 16th October, at 18:44 PM UK Time.
Oct 18, 11:51 BST
Authentication Services Operational
Single Sign-On service   ? Operational
MyAthens user portal   ? Operational
Self-registration service   ? Operational
Managed Proxy service   ? Operational
OpenAthens Federation   ? Operational
Wayfinder   ? Operational
OpenAthens Cloud   ? Operational
Administration Services Operational
Account Administration website   ? Operational
Administration API   ? Operational
SP Dashboard   ? Operational
OpenAthens Downloads website   ? Operational
Yum Repository   Operational
OpenAthens Archive Statistics   Operational
OpenAthens Reporting   Operational
OpenAthens Support Operational
Service Desk   Operational
Telephone Support   Operational
Service Desk web interface   Operational
Email notifications   Operational
Documentation website   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Authentication Services - Maintenance Nov 20, 07:00-09:00 GMT
We will be performing scheduled maintenance on the following service(s):
MyAthens user portal

No service disruption is expected.
Posted on Nov 15, 15:51 GMT
OpenAthens Services - Maintenance Nov 20, 12:00-14:00 GMT
We will be undergoing scheduled maintenance to the following service(s):
Single Sign-On service
Account Administration website

No service disruption is expected.
Posted on Nov 15, 15:51 GMT
Past Incidents
Nov 15, 2018
Authentication Services - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 07:00 GMT
Update - An additional service has been added to this maintenance window:
Account Administration website
Nov 9, 16:12 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
Single Sign-On service

No service disruption is expected.
Nov 5, 14:22 GMT
Nov 14, 2018
OpenAthens Services - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 15:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 13:00 GMT
Scheduled - We will be undergoing emergency maintenance to the following service(s):
Single Sign-On service
Account Administration website

No service disruption is expected.
Nov 14, 12:55 GMT
Administration Services - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 07:00 GMT
Update - An additional service has been added to this maintenance window:
Single Sign-On service
Nov 9, 16:11 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
Account Administration website

No service disruption is expected.
Nov 5, 14:21 GMT
Nov 13, 2018
Single Sign-On service - Partial Outage
Resolved - This incident has been resolved.

The partial outage affected some proxy resources.
Nov 13, 16:57 GMT
Investigating - We are currently experiencing a partial outage with the following service(s):
Single Sign-On service

Further investigation is underway, and we will aim to provide more information in the next hour.
Nov 13, 16:31 GMT
OpenAthens Services - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 07:00 GMT
Scheduled - We will be undergoing scheduled maintenance to the following service(s):
Single Sign-On service
OpenAthens Reporting

No service disruption is expected.
Nov 5, 14:20 GMT
Nov 12, 2018
OpenAthens Archive Statistics - Degraded Performance
Resolved - The issue is resolved and the service remains stable. We will continue to investigate the root cause.
Nov 12, 23:16 GMT
Monitoring - The issue is now resolved. We are still investigating the cause.
Nov 12, 22:58 GMT
Investigating - We are currently experiencing degraded performance with the following service:
OpenAthens Archive Statistics

Further investigation is underway, and we will aim to provide more information in the next hour.
Nov 12, 21:51 GMT
Single Sign-On service - Partial Outage
Resolved - This incident has been resolved.

Part of the authentication service failed to start up correctly which was causing intermittent 500 errors to occur, this was then restarted. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimise future recurrence.
Nov 12, 11:25 GMT
Investigating - We are currently experiencing intermittent outages to the following service:
Single Sign-On service

This could affect the ability to sign in to or transfer between any parts of our service.

Further investigation is underway as a matter or urgency and we will aim to provide more information in the next hour.
Nov 12, 10:19 GMT
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
OpenAthens Services - Major Outage
Resolved - This incident has been resolved.
Nov 9, 04:00 GMT
Identified - Please note this issue has now been resolved. Contrary to the previous update that indicated there was service disruption, further investigation showed that there was no disruption to services during the incident.

We apologise for any inconvenience caused.
Nov 9, 03:35 GMT
Investigating - We are currently experiencing a major outage with the following service(s):
Single Sign-On service
MyAthens user portal

Further investigation is underway, and we will aim to provide more information in the next hour.
Nov 9, 00:39 GMT
Nov 8, 2018

No incidents reported.

Nov 7, 2018
OpenAthens Services - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 2, 15:16 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
Single Sign-On service
MyAthens user portal
Wayfinder Discovery service
SP Dashboard
Service Desk web interface

There could be disruption to services.
Nov 2, 15:06 GMT
Nov 6, 2018
OpenAthens Services - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 GMT
Scheduled - We will be undergoing scheduled maintenance to the following service(s):
Single Sign-On service
Account Administration website

No service disruption is expected.
Nov 1, 15:19 GMT
Authentication Services - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 13:30 GMT
Scheduled - We will be performing essential maintenance work on the OpenAthens Redirector which is a component of the:
Single Sign-On service

The work is to improve performance of the Redirector. We expect the work to cause minor disruption to the service during the maintenance window.
Oct 30, 13:29 GMT
Nov 5, 2018
Authentication Services - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 07:00 GMT
Scheduled - We will be performing emergency maintenance on the following service(s):
Single Sign-On service

There could be disruption to services.
Nov 2, 12:56 GMT
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018
OpenAthens Services - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 1, 09:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 07:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 13:15 GMT
Scheduled - We will be undergoing scheduled maintenance to the following service(s):
Single Sign-On service
Account Administration website

No service disruption is expected.
Oct 29, 15:56 GMT
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