All Systems Operational
Authentication Point
Operational
Authentication API
Operational
Authentication broker
Operational
Managed Proxy service
Operational
OpenAthens Federation
Operational
OpenAthens Keystone
Operational
Redirector
Operational
Wayfinder
Operational
MyAthens user portal
Operational
Self-registration service
Operational
Account Administration website
Operational
Administration API
Operational
OpenAthens Reporting
Operational
SP Dashboard
Operational
Service Desk portal
Operational
Documentation website
Operational
Email services
Operational
Service Desk Telephony
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OpenAthens Support Portal Upgrade Dec 1, 2025 06:00-09:00 GMT
We are changing our support portal to move to an enhanced platform, which means things may look a bit different for our customers.
The new web address will be https://support.openathens.net/jsm/openathens/customer/portal/4, and while we will eventually have an automatic redirect in place from the current web address, this is not yet the case, so please take care to update your bookmarks in the meantime.
This migration will happen on 1 December 2025 between 06:00 and 09:00 GMT. We will communicate any further information via email.
All ongoing tickets will be migrated to the new support portal. No action will be needed on our customers part.
Posted on Nov 26, 2025 - 15:37 GMT
The new web address will be https://support.openathens.net/jsm/openathens/customer/portal/4, and while we will eventually have an automatic redirect in place from the current web address, this is not yet the case, so please take care to update your bookmarks in the meantime.
This migration will happen on 1 December 2025 between 06:00 and 09:00 GMT. We will communicate any further information via email.
All ongoing tickets will be migrated to the new support portal. No action will be needed on our customers part.
Posted on Nov 26, 2025 - 15:37 GMT