All Systems Operational
Authentication Services Operational
Single Sign-On service ? Operational
MyAthens user portal ? Operational
Self-registration service ? Operational
Managed Proxy service ? Operational
OpenAthens Federation ? Operational
OpenAthens Wayfinder ? Operational
OpenAthens Keystone ? Operational
Administration Services Operational
Account Administration website ? Operational
Administration API ? Operational
SP Dashboard ? Operational
Yum Repository ? Operational
OpenAthens Reporting ? Operational
OpenAthens Support Operational
Service Desk ? Operational
Telephone Support ? Operational
Service Desk web interface ? Operational
Email notifications ? Operational
Documentation website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Authentication Services - Maintenance Oct 22, 06:00-09:00 BST
We will be performing scheduled maintenance on the following service(s):
Managed Proxy service

No service disruption is expected.
Posted on Oct 17, 10:59 BST
Support Services - Maintenance Oct 26, 09:00-14:00 BST
We will be performing scheduled maintenance on the following service(s):
Service Desk
Service Desk web interface

There will be disruption to services.
Posted on Oct 4, 09:53 BST
Past Incidents
Oct 20, 2019

No incidents reported today.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019
Authentication Services - Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:00 BST
Scheduled - We will be performing scheduled maintenance on the following service:
Managed Proxy service

There may be some disruption to the service.
Oct 14, 13:38 BST
Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019
All services - Partial Outage
Resolved - This incident has been resolved. Restarting the affected services resolved this issue.
Oct 8, 11:28 BST
Monitoring - All services are currently functioning. We are monitoring performance.
Oct 8, 10:56 BST
Identified - We can confirm that this issue has been identified with our platform provider. We are awaiting a further update.
Oct 8, 09:16 BST
Update - We have identified that this issue could be affecting all services.
Oct 8, 08:52 BST
Investigating - We are currently experiencing a partial outage affecting all services.

Further investigation is underway, and we will aim to provide more information in the next hour.
Oct 8, 08:34 BST
Oct 7, 2019
OpenAthens Services - Degraded Performance
Resolved - This incident has been resolved.
Oct 7, 13:43 BST
Investigating - We are currently experiencing degraded performance of our authentication point. This includes the following service(s):
Single Sign-On service
MyAthens user portal
Managed Proxy service
Account Administration website
SP Dashboard
Account Administration website
SP Dashboard
Service Desk

Further investigation is underway, and we will aim to provide more information in the next hour.
Oct 7, 11:45 BST
Oct 6, 2019

No incidents reported.

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