OpenAthens Status

OpenAthens Service Desk opening hours

Monitoring - Due to new team member training, our service desk opening hours will be 09:00-17:30 BST on Thursday 12 May and Tuesday 17 May.

Our usual opening hours of 07:00-22:00 BST, Monday to Friday, will continue to apply outside of these days.
May 10, 09:31 BST

Authentication Point Operational

Authentication API Operational

Authentication broker Operational

Managed Proxy service Operational

OpenAthens Federation Operational

OpenAthens Keystone Operational

Wayfinder Operational

MyAthens user portal Operational

Self-registration service Operational

Account Administration website Operational

Administration API Operational

OpenAthens Reporting Operational

SP Dashboard Operational

Service Desk portal Operational

Documentation website Operational

Email services Operational

Service Desk Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

OpenAthens Upgrade May 25, 08:00-09:00 BST

We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on May 4, 15:14 BST

Past Incidents

May 21, 2022

No incidents reported today.

May 20, 2022

No incidents reported.

May 19, 2022

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
May 19, 07:40 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:00 BST

Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
May 17, 07:03 BST

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
May 12, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:00 BST

Scheduled - We're performing upgrades on the essential backbone of the OpenAthens service to keep everything up to date and secure. This includes all of our key services as outlined here.

We will do our best to keep it to a minimum but you may see some disruption to the OpenAthens service
May 3, 13:10 BST

May 11, 2022

No incidents reported.

May 10, 2022

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
May 10, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 08:00 BST

Scheduled - We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Managed Proxy service

We will do our best to keep it to a minimum but you may see some disruption to the service.
May 4, 13:54 BST

May 9, 2022

Degradation Of Service - OpenAthens Emails

Resolved - This incident has been resolved.
May 9, 15:00 BST

Monitoring - A fix has been implemented and we are monitoring the email sending.
May 6, 11:35 BST

Investigating - We’re looking into an issue that’s affecting the following service for some users:

OpenAthens emails being sent from the Account Administration website

Our team is working to understand what has caused the issue and we will update you within the next hour.
May 6, 11:12 BST

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
May 9, 07:15 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 06:15 BST

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.