Monitoring - Unfortunately Google are still experiencing issues. We will continue to monitor the situation and provide further updates as more information becomes available.
Mar 27, 09:37 GMT
Investigating - Our cloud provider Google who support our underlying infrastructure are having some problems so, there may be a degradation of the performance of our service until that is resolved.  We will continue to monitor the situation and provide further updates when we have any more information.
Mar 26, 16:14 GMT
Authentication Services Operational
Single Sign-On service ? Operational
MyAthens user portal ? Operational
Self-registration service ? Operational
Managed Proxy service ? Operational
OpenAthens Federation ? Operational
OpenAthens Wayfinder ? Operational
OpenAthens Keystone ? Operational
Administration Services Operational
Account Administration website ? Operational
Administration API ? Operational
SP Dashboard ? Operational
Yum Repository ? Operational
OpenAthens Reporting ? Operational
OpenAthens Support Operational
Service Desk ? Operational
Telephone Support ? Operational
Service Desk web interface ? Operational
Email notifications ? Operational
Documentation website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing scheduled maintenance on the following service(s):
Single Sign-On service

No service disruption is expected.
Posted on Mar 26, 10:51 GMT
We will be undergoing scheduled maintenance to the following service(s):
SP Dashboard

No service disruption is expected.
Posted on Mar 26, 11:36 GMT
Past Incidents
Mar 30, 2020

No incidents reported today.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Completed - The scheduled maintenance has been completed.
Mar 27, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 06:01 GMT
Scheduled - We will be performing scheduled maintenance on the following service:
Managed Proxy service

There may be some brief disruption to service.
Mar 24, 14:17 GMT
Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Mar 23, 15:43 GMT
Scheduled - We will be performing scheduled maintenance on the following services:
Account Administration website and Administration API

There may be some brief disruption to the services.
Mar 23, 15:36 GMT
Mar 25, 2020
Resolved - We have resolved the underlying issues that were causing service instabilities.
Mar 25, 11:44 GMT
Monitoring - A temporary fix has been implemented and we are monitoring the results.
Mar 21, 15:14 GMT
Investigating - We are currently experiencing degraded performance with the following service:
SP Dashboard

Further investigation is underway, and we will aim to provide more information in the next hour.
Mar 21, 14:53 GMT
Resolved - We have resolved the underlying issues that were causing service instabilities.
Mar 25, 11:42 GMT
Update - A fix has been implemented but we will continue to monitor over the weekend.

Thank you for your patience.
Mar 20, 17:01 GMT
Monitoring - The service has become stable. We are monitoring the issue before declaring this issue resolved.
Mar 20, 12:59 GMT
Investigating - We are currently experiencing a major outage with the following service(s):
Administration API
SP Dashboard
OpenAthens Reporting
MyAthens user portal

Further investigation is underway, and we will aim to provide more information in the next hour.
Mar 20, 12:39 GMT
Mar 24, 2020
Completed - The scheduled maintenance has been completed.
Mar 24, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 08:01 GMT
Scheduled - We will be performing scheduled maintenance on the following service:
Documentation website

There could be disruption to services.
Mar 18, 14:15 GMT
Completed - The scheduled maintenance has been completed.
Mar 24, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 06:01 GMT
Scheduled - We will be performing scheduled maintenance on the following service:
Managed Proxy service

There will be some brief disruption to this service.
Mar 19, 09:28 GMT
Mar 23, 2020
Completed - The scheduled maintenance has been completed.
Mar 23, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:00 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
Single Sign-On service

No service disruption is expected.
Mar 18, 15:06 GMT
Completed - The scheduled maintenance has been completed.
Mar 23, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:00 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
Account Administration website
Administration API

There could be disruption to services.
Mar 16, 21:24 GMT
Mar 22, 2020

No incidents reported.

Mar 20, 2020
Completed - The scheduled maintenance has been completed.
Mar 20, 16:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 15:30 GMT
Scheduled - After investigation of the recent service disruptions we have identified the cause and will be carrying out emergency maintenance work to resolve the issue.

The work will be carried out on the on the Single Sign-On service

No service disruption is expected.
Mar 20, 14:40 GMT
Resolved - This incident has been resolved.
Mar 20, 12:40 GMT
Monitoring - We have now resolved the issue that was affecting the CSP admin and Redirector services, we will continue to monitor the situation overnight. We need to perform further investigation to fully understand the cause and will provide information once we have done so.
Mar 19, 23:43 GMT
Investigating - We are currently experiencing degraded performance with the following service:
SP Dashboard

Further investigation is underway, and we will aim to provide more information in the next hour.
Mar 19, 21:30 GMT
Completed - The scheduled maintenance has been completed.
Mar 20, 06:52 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:00 GMT
Scheduled - We will be performing further urgent scheduled maintenance on the following service:
Single Sign-On service

The maintenance will complete the work to provide a new, more flexible mechanism for administrators to log in that does not rely on IP restriction. There should be no disruption to service.
Posted on Mar 19, 13:07 GMT
Mar 19, 13:11 GMT
Mar 19, 2020
Completed - The scheduled maintenance has been completed.
Mar 19, 15:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 14:00 GMT
Scheduled - We will shortly be performing urgent scheduled maintenance on the following service:
Single Sign-On service

The maintenance work will provide a new, more flexible mechanism for administrators to log in that does not rely on IP restriction. There should be no disruption to service.
Mar 19, 13:07 GMT
Completed - The scheduled maintenance has been completed.
Mar 19, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
Single Sign-On service

No service disruption is expected.
Mar 16, 21:35 GMT
Mar 18, 2020
Completed - The scheduled maintenance has been completed.
Mar 18, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:00 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
Single Sign-On service

No service disruption is expected.
Mar 14, 07:37 GMT
Mar 17, 2020
Completed - The scheduled maintenance has been completed.
Mar 17, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 06:00 GMT
Scheduled - We will be undergoing scheduled maintenance to the following service(s):
Single Sign-On service
Account Administration website
Administration API

No service disruption is expected.
Mar 12, 10:23 GMT
Mar 16, 2020
Completed - The scheduled maintenance has been completed.
Mar 16, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 06:01 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
Single Sign-On service
Account Administration website
Administration API

There could be disruption to services.
Mar 11, 11:39 GMT