OpenAthens Status

Oct 20, 2020

No incidents reported today.

Oct 19, 2020

Resolved - OpenAthens is back to normal.
Oct 19, 13:51 BST

Monitoring - We have now fixed the issue by restarting the relevant parts of the service. Everything’s working as expected and all services are up and running.

We’re keeping a close eye on things and still investigating a root cause of the error.
Oct 19, 12:49 BST

Update - We are continuing to investigate this issue.
Oct 19, 12:29 BST

Investigating - We’re currently investigating issues that are preventing our users from accessing the OpenAthens service as a matter of the highest priority. We will provide further updates within the next hour or sooner if we make any significant progress.
Oct 19, 12:25 BST

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Oct 19, 08:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:02 BST

Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 14, 06:27 BST

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Oct 15, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:00 BST

Scheduled - We're performing upgrades on the following service to keep it up to date and secure.

These services will be affected:

Managed Proxy service

We will do our best to keep it to a minimum but you may see some disruption to the service.
Oct 12, 14:00 BST

Oct 14, 2020

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Oct 14, 06:33 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:00 BST

Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 9, 10:57 BST

Oct 13, 2020

Service Outage - P3

Resolved - OpenAthens is back to normal.
Oct 13, 07:05 BST

Investigating - We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s).

Service Desk portal

Our team is working to understand what has caused the issue and we will update you within the next hour.
Oct 13, 07:01 BST

Oct 12, 2020

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Oct 12, 08:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:00 BST

Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 7, 09:18 BST

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

OpenAthens Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Oct 7, 13:43 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 13:31 BST

Scheduled - We're performing emergency maintenance on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 7, 11:31 BST

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Oct 7, 08:01 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 06:00 BST

Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 5, 06:02 BST

Oct 6, 2020

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Oct 6, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 07:01 BST

Scheduled - We're performing upgrades on one of the OpenAthens database's that may affect all services.

We will do our best to keep it to a minimum but you may see some disruption to the service.
Oct 1, 11:28 BST