All Systems Operational
Authentication Point ? Operational
Authentication API ? Operational
Authentication broker ? Operational
Managed Proxy service ? Operational
OpenAthens Federation ? Operational
OpenAthens Keystone ? Operational
Wayfinder ? Operational
MyAthens user portal ? Operational
Self-registration service ? Operational
Account Administration website ? Operational
Administration API ? Operational
OpenAthens Reporting ? Operational
SP Dashboard ? Operational
Service Desk portal ? Operational
Documentation website ? Operational
Email services ? Operational
Service Desk Telephony Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OpenAthens Upgrade Apr 12, 06:00-08:00 BST
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Apr 7, 07:37 BST
OpenAthens Upgrade Apr 13, 06:00-08:00 BST
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Apr 7, 07:38 BST
OpenAthens Upgrade Apr 14, 06:00-08:00 BST
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Apr 9, 06:59 BST
Past Incidents
Apr 10, 2021

No incidents reported today.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Service Outage
Resolved - OpenAthens is back to normal.
Apr 8, 20:53 BST
Investigating - We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s).

Managed Proxy service

Our team is working to understand what has caused the issue and we will update you within the next hour.
Apr 8, 19:45 BST
OpenAthens Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:01 BST
Scheduled - Apologies for the short notice but we need to perform essential maintenance work on the following service(s)
Administration Area
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Administration Area.
Apr 7, 10:51 BST
Apr 7, 2021
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Apr 7, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 06:00 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Apr 1, 14:19 BST
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Apr 1, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 06:00 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Mar 30, 06:06 BST
Mar 31, 2021
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Mar 31, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 06:00 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Mar 29, 06:20 BST
Mar 30, 2021
OpenAthens Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 07:00 BST
Scheduled - Apologies for the short notice but we need to perform essential maintenance work on the following service.

We need to do this to improve the user experience for customers using multi-admin

These services will be affected:

Service Desk portal

We will do our best to keep it to a minimum but you will see some disruption to the service.
Mar 29, 13:24 BST
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Mar 30, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 06:01 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Mar 25, 11:58 GMT
Mar 29, 2021
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Mar 29, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 06:00 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Mar 25, 11:57 GMT
Mar 28, 2021

No incidents reported.

Mar 27, 2021

No incidents reported.

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