OpenAthens administration area and local directory accounts
Monitoring - A fix has been released and we are monitoring the results. Local directory accounts should now be appearing in the OpenAthens administration area.
Jan 21, 10:21 GMT
Identified - We are aware of an issue which is preventing some newly created local directory accounts from appearing in the OpenAthens administration area.

Access to resources for these accounts should be unaffected, and we are working on rolling out a fix as soon as possible.
Jan 19, 15:26 GMT
Expiry of the OpenAthens federation metadata certificate
Monitoring - At 16:30 GMT on Sunday January 9, the Signing certificate for the OpenAthens Federation metadata will be renewed.

Content providers using OpenAthens Keystone, Shibboleth SP, and SimpleSAMLphp should be unaffected.

Content providers using OpenAthens need to do the following:

1. Download our new signing certificate here:
https://docs.openathens.net/display/public/OAAccess/How+to+add+the+OpenAthens+federation+to+common+SP+software#HowtoaddtheOpenAthensfederationtocommonSPsoftware-Shibboleth
2. After 16:30 GMT on Sunday January 9, reload our metadata into your system. The OpenAthens Federation metadata can be found here: http://fed.openathens.net/oafed/metadata

If you need assistance please log a ticket via https://support.openathens.net/login.jsp or e-mail help@openathens.net.
Jan 9, 16:28 GMT
Authentication Point ? Operational
Authentication API ? Operational
Authentication broker ? Operational
Managed Proxy service ? Operational
OpenAthens Federation ? Operational
OpenAthens Keystone ? Operational
Wayfinder ? Operational
MyAthens user portal ? Operational
Self-registration service ? Operational
Account Administration website ? Operational
Administration API ? Operational
OpenAthens Reporting ? Operational
SP Dashboard ? Operational
Service Desk portal ? Operational
Documentation website ? Operational
Email services ? Operational
Service Desk Telephony Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OpenAthens Upgrade Jan 24, 06:00-08:00 GMT
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Jan 19, 06:30 GMT
OpenAthens Upgrade Jan 25, 06:00-08:00 GMT
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Jan 20, 11:54 GMT
OpenAthens Upgrade Jan 25, 08:00-09:00 GMT
We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Service Desk portal

We will do our best to keep it to a minimum but you will see some disruption to the service.
Posted on Jan 19, 16:27 GMT
Past Incidents
Jan 21, 2022
OpenAthens Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 06:00 GMT
Scheduled - Apologies for the short notice but we need to perform essential maintenance work on the following services:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see a disruption to account listing and searching.
Jan 20, 14:26 GMT
Jan 20, 2022

No incidents reported.

Jan 19, 2022
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Jan 19, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 06:00 GMT
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Jan 14, 11:46 GMT
Jan 18, 2022
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Jan 18, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 07:00 GMT
Scheduled - We're performing upgrades on the essential backbone of the OpenAthens service to keep everything up to date and secure. This includes all of our key services as outlined here.

We will do our best to keep it to a minimum but you may see some disruption to the OpenAthens service
Dec 24, 10:31 GMT
Jan 17, 2022
Service Outage
Resolved - This incident has been resolved.
Jan 17, 09:27 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 06:25 GMT
Identified - The issue has been identified and a fix is being implemented.
Jan 17, 06:22 GMT
Investigating - We’re looking into an issue that's preventing OpenAthens from sending emails correctly.

Our team is working to understand what has caused the issue and we will update you within the next hour.
Jan 17, 06:15 GMT
Jan 16, 2022

No incidents reported.

Jan 15, 2022
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Jan 15, 15:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 11:30 GMT
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website. This will mainly be around the user search functionality.
Jan 7, 14:51 GMT
Jan 14, 2022

No incidents reported.

Jan 13, 2022
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Jan 13, 09:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 08:00 GMT
Scheduled - We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Managed Proxy service

We will do our best to keep it to a minimum but you may see some disruption to the service.
Jan 10, 13:50 GMT
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Jan 13, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 GMT
Scheduled - We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Service Desk portal

We will do our best to keep it to a minimum but you will see some disruption to the service.
Dec 24, 11:42 GMT
Jan 12, 2022
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Jan 12, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 06:01 GMT
Scheduled - We're performing upgrades on the essential backbone of the OpenAthens service to keep everything up to date and secure. This includes all of our key services as outlined here.

We will do our best to keep it to a minimum but you may see some disruption to the OpenAthens service
Jan 7, 09:27 GMT
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Jan 12, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 07:00 GMT
Scheduled - We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Documentation website

We will do our best to keep it to a minimum but you will see some disruption to the service.
Dec 24, 11:41 GMT
Jan 11, 2022
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Jan 11, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 07:00 GMT
Scheduled - We're performing upgrades on the essential backbone of the OpenAthens service to keep everything up to date and secure. This includes all of our key services as outlined here.

We will do our best to keep it to a minimum but you may see some disruption to the OpenAthens service
Dec 24, 10:31 GMT
Jan 10, 2022

No incidents reported.

Jan 9, 2022
Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

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