OpenAthens Status

Degradation Of Service - Service desk portal - P3

Investigating - We’re looking into an issue that’s affecting our service desk portal.

When customers log into the portal to view their 'closed' tickets, the comments/updates cannot be viewed. This will also result in customers not seeing the final update on ticket closure.

We are working to get this issue resolved as soon as possible.
Jul 9, 12:52 BST

Authentication Point Operational

Authentication API Operational

Authentication broker Operational

Managed Proxy service Operational

OpenAthens Federation Operational

OpenAthens Keystone Operational

Wayfinder Operational

MyAthens user portal Operational

Self-registration service Operational

Account Administration website Operational

Administration API Operational

OpenAthens Reporting Operational

SP Dashboard Operational

Service Desk portal Degraded Performance

Documentation website Operational

Email services Operational

Service Desk Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

OpenAthens Upgrade Aug 3, 06:00-08:00 BST

We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Jul 21, 07:49 BST

Past Incidents

Jul 24, 2021

No incidents reported today.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Jul 22, 08:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:03 BST

Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Jul 20, 06:55 BST

Jul 21, 2021

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Jul 21, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 07:00 BST

Scheduled - We're performing upgrades on the essential backbone of the OpenAthens service to keep everything up to date and secure. This includes all of our key services as outlined here.

We will do our best to keep it to a minimum but you may see some disruption to the OpenAthens service
Jul 15, 11:51 BST

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Jul 21, 08:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:00 BST

OpenAthens service desk - reduced opening hours on Wednesday 14 July

Resolved - This incident has been resolved.
Jul 21, 07:17 BST

Monitoring - Please note a change to the OpenAthens service desk opening hours on Wednesday 14 July. Due to an internal company event, our opening hours will be 09:00-17:30 BST on this day only.

Our usual opening hours of 07:00-22:00 BST will resume from Thursday 15 July.
Jul 12, 16:37 BST

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Jul 13, 08:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 06:00 BST

Jul 12, 2021

Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.

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