Degradation Of Service - P1
Monitoring - We've put in a fix, however, the service will have intermittent downtime while our DNS propagates.
Jan 18, 15:52 GMT
Identified - Following an update to our DNS records, we're experiencing issues for customers accessing the OpenAthens service. We’re looking into the issue and will update you all as soon as possible.
Jan 18, 14:35 GMT
Authentication Point ? Degraded Performance
Authentication API ? Degraded Performance
Authentication broker ? Degraded Performance
Managed Proxy service ? Degraded Performance
OpenAthens Federation ? Degraded Performance
OpenAthens Keystone ? Degraded Performance
Wayfinder ? Degraded Performance
MyAthens user portal ? Degraded Performance
Self-registration service ? Degraded Performance
Account Administration website ? Degraded Performance
Administration API ? Degraded Performance
OpenAthens Reporting ? Degraded Performance
SP Dashboard ? Degraded Performance
Service Desk portal ? Degraded Performance
Documentation website ? Degraded Performance
Email services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OpenAthens Upgrade Jan 21, 06:00-08:00 GMT
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Jan 18, 06:29 GMT
Past Incidents
Jan 20, 2021

No incidents reported today.

Jan 19, 2021

No incidents reported.

Jan 18, 2021
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Jan 18, 08:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 06:01 GMT
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Jan 13, 07:25 GMT
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
OpenAthens Outage - P1
Resolved - OpenAthens is back to normal.
Jan 15, 12:00 GMT
Monitoring - We have now fixed the issue, everything’s working as expected and all services are up and running.
Jan 15, 11:35 GMT
Identified - Some customers may be seeing issues with certificates on the OpenAthens service. This is due to one of the intermediate certificates in the certificate chain being revoked without warning. We are working on resolving this as quickly as possible, we will provide another update as soon as more information becomes available.
Jan 15, 10:37 GMT
Jan 14, 2021

No incidents reported.

Jan 13, 2021
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 GMT
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Jan 8, 07:14 GMT
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Jan 6, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 07:00 GMT
Scheduled - We're performing upgrades on the essential backbone of the OpenAthens service to keep everything up to date and secure. This includes all of our key services as outlined here.

We will do our best to keep it to a minimum but you may see some disruption to the OpenAthens service
Dec 30, 13:07 GMT
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