All Systems Operational
Authentication Point ? Operational
Authentication API ? Operational
Authentication broker ? Operational
Managed Proxy service ? Operational
OpenAthens Federation ? Operational
OpenAthens Keystone ? Operational
Wayfinder ? Operational
MyAthens user portal ? Operational
Self-registration service ? Operational
Account Administration website ? Operational
Administration API ? Operational
OpenAthens Reporting ? Operational
SP Dashboard ? Operational
Service Desk portal ? Operational
Documentation website ? Operational
Email services ? Operational
Service Desk Telephony Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OpenAthens Upgrade Oct 26, 06:00-07:00 BST
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Oct 21, 13:13 BST
OpenAthens Upgrade Oct 26, 07:00-09:00 BST
We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Documentation website

We will do our best to keep it to a minimum but you will see some disruption to the service.
Posted on Oct 14, 09:25 BST
OpenAthens Upgrade Oct 27, 06:00-09:00 BST
We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Service Desk portal

We will do our best to keep it to a minimum but you will see some disruption to the service.
Posted on Oct 14, 09:27 BST
OpenAthens Upgrade Oct 28, 07:00-09:00 BST
We're performing upgrades on the essential backbone of the OpenAthens service to keep everything up to date and secure. This includes all of our key services as outlined here.

We will do our best to keep it to a minimum but you may see some disruption to the OpenAthens service
Posted on Oct 21, 11:10 BST
Past Incidents
Oct 25, 2021

No incidents reported today.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Resolved - We identified that the incident was caused by a capacity issue in the underlying services used by OpenAthens. This has been reviewed and increased.
Oct 21, 14:26 BST
Monitoring - We identified an issue with the OpenAthens Keystone Service.

We have resolved the issue and are continuing to monitor the service and will investigate further for the root cause.
Oct 19, 15:14 BST
Oct 20, 2021
Completed - The scheduled maintenance has been completed.
Oct 20, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 06:01 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 11, 18:30 BST
Oct 19, 2021
Oct 18, 2021
Completed - The scheduled maintenance has been completed.
Oct 18, 20:29 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 18:29 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 11, 18:30 BST
Resolved - This incident has been resolved.
Oct 18, 01:54 BST
Update - We are continuing to investigate this issue which is now affecting all Managed Proxy services.
Oct 18, 01:31 BST
Investigating - We are currently investigating this issue.
Oct 18, 00:22 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 00:09 BST
Investigating - We’re looking into an issue that’s affecting the following service(s) for some users.

Managed Proxy service

Our team is working to understand what has caused the issue and we will update you within the next hour.
Oct 17, 23:27 BST
Oct 17, 2021
Oct 16, 2021

No incidents reported.

Oct 15, 2021
Resolved - All issues with the OpenAthens Managed Proxy service have now been resolved.
Oct 15, 15:25 BST
Investigating - We are currently investigating Intermittent issues with the Managed Proxy Service, we will provide a further update as soon as we have more information.
Oct 12, 15:34 BST
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:01 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 11, 17:53 BST
Oct 13, 2021
Resolved - This incident has been resolved.
Oct 13, 09:38 BST
Monitoring - Please note a change to the OpenAthens service desk opening hours on Tuesday 12 October. Due to a company away day, our opening hours will be 09:00-17:30 BST on this day only.

Our usual opening hours of 07:00-22:00 BST will resume from Wednesday 13 October.
Oct 8, 15:11 BST
Completed - The scheduled maintenance has been completed.
Oct 13, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:00 BST
Scheduled - We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Managed Proxy service

We will do our best to keep it to a minimum but you may see some disruption to the service.
Oct 8, 10:35 BST
Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:00 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 7, 09:33 BST
Oct 11, 2021

No incidents reported.