Identified - The issue has been identified and a fix is being implemented.
Jan 11, 12:43 GMT
Investigating - Be advised that the Legacy (archive) Statistics platform has now been turned off.

The platform has been superseded by the new Reporting platform which can be accessed via the statistics menu in your Administration interface.

Please contact the OpenAthens Service Desk if you have any queries: https://www.openathens.net/support.php
Jan 11, 12:42 GMT
Authentication Services Operational
Single Sign-On service ? Operational
MyAthens user portal ? Operational
Self-registration service ? Operational
Managed Proxy service ? Operational
OpenAthens Federation ? Operational
OpenAthens Wayfinder ? Operational
OpenAthens Keystone ? Operational
Administration Services Operational
Account Administration website ? Operational
Administration API ? Operational
SP Dashboard ? Operational
Yum Repository ? Operational
OpenAthens Reporting ? Operational
OpenAthens Support Operational
Service Desk ? Operational
Telephone Support ? Operational
Service Desk web interface ? Operational
Email notifications ? Operational
Documentation website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Support Services - Maintenance Mar 26, 07:00-09:00 GMT
We will be performing scheduled maintenance on the following service(s):
Service Desk web interface
Documentation website

There could be disruption to services.
Posted on Mar 21, 11:02 GMT
We will be performing scheduled maintenance on the following service(s):
Managed Proxy service

There could be disruption to services.
Posted on Mar 21, 11:07 GMT
We will be undergoing scheduled maintenance to the following service(s):
OpenAthens Keystone
Administration API
SP Dashboard

There could be disruption to services.
Posted on Mar 21, 10:57 GMT
Past Incidents
Mar 24, 2019

No incidents reported today.

Mar 23, 2019

No incidents reported.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019
Completed - The scheduled maintenance has been completed.
Mar 19, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 07:00 GMT
Scheduled - We will be undergoing scheduled maintenance to the following service(s):
Wayfinder
SP Dashboard

No service disruption is expected.
Mar 14, 14:50 GMT
Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019
Resolved - This incident has been resolved.
Mar 15, 15:51 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 14:51 GMT
Investigating - We are currently experiencing a major outage with the following service(s):
MyAthens user portal
OpenAthens Keystone

Further investigation is underway, and we will aim to provide more information in the next hour.
Mar 15, 14:37 GMT
Mar 14, 2019
Completed - The scheduled maintenance has been completed.
Mar 14, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 10:00 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
Managed Proxy service

There could be disruption to services.
Mar 11, 10:43 GMT
Resolved - The incident with the OpenAthens Managed Proxy Service has now been resolved. We experienced unexpected issues with a planned failover that should have been seamless. We are still investigating the root cause of these issues so we can mitigate any similar occurrences in the future.

There were two outages of approximately 15 minutes at 11:00 and 12:15 UK time.
Mar 14, 13:39 GMT
Investigating - We are currently experiencing a major outage with the following service(s):
Managed Proxy service

Further investigation is underway, and we will aim to provide more information in the next hour.
Mar 14, 11:07 GMT
Completed - The scheduled maintenance has been completed.
Mar 14, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 07:00 GMT
Update - We will be performing scheduled maintenance on the following service(s):
OpenAthens Keystone
OpenAthens Wayfinder
SP Dashboard
Single Sign-On service
MyAthens user portal

There could be disruption to services.
Mar 11, 10:37 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
OpenAthens Keystone
OpenAthens Wayfinder
SP Dashboard
Single Sign-On service

There could be disruption to services.
Mar 11, 08:56 GMT
Mar 13, 2019

No incidents reported.

Mar 12, 2019
Completed - The scheduled maintenance has been completed.
Mar 12, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 07:00 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
Documentation website

There could be disruption to services.
Mar 6, 12:39 GMT
Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.