OpenAthens Status

All Systems Operational

Authentication Point Operational

Authentication API Operational

Authentication broker Operational

Managed Proxy service Operational

OpenAthens Federation Operational

OpenAthens Keystone Operational

Wayfinder Operational

MyAthens user portal Operational

Self-registration service Operational

Account Administration website Operational

Administration API Operational

OpenAthens Reporting Operational

SP Dashboard Operational

Service Desk portal Operational

Documentation website Operational

Email services Operational

Service Desk Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

OpenAthens Upgrade Oct 26, 06:00-07:00 BST

We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Oct 21, 13:13 BST

OpenAthens Upgrade Oct 26, 07:00-09:00 BST

We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Documentation website

We will do our best to keep it to a minimum but you will see some disruption to the service.
Posted on Oct 14, 09:25 BST

OpenAthens Upgrade Oct 27, 06:00-09:00 BST

We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Service Desk portal

We will do our best to keep it to a minimum but you will see some disruption to the service.
Posted on Oct 14, 09:27 BST

OpenAthens Upgrade Oct 28, 07:00-09:00 BST

We're performing upgrades on the essential backbone of the OpenAthens service to keep everything up to date and secure. This includes all of our key services as outlined here.

We will do our best to keep it to a minimum but you may see some disruption to the OpenAthens service
Posted on Oct 21, 11:10 BST

Past Incidents

Oct 25, 2021

No incidents reported today.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

Degradation Of Service - OpenAthens Keystone

Resolved - We identified that the incident was caused by a capacity issue in the underlying services used by OpenAthens. This has been reviewed and increased.
Oct 21, 14:26 BST

Monitoring - We identified an issue with the OpenAthens Keystone Service.

We have resolved the issue and are continuing to monitor the service and will investigate further for the root cause.
Oct 19, 15:14 BST

Oct 20, 2021

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Oct 20, 08:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 06:01 BST

Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 11, 18:30 BST

Oct 19, 2021

Oct 18, 2021

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Oct 18, 20:29 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 18:29 BST

Degradation Of Service

Resolved - This incident has been resolved.
Oct 18, 01:54 BST

Update - We are continuing to investigate this issue which is now affecting all Managed Proxy services.
Oct 18, 01:31 BST

Investigating - We are currently investigating this issue.
Oct 18, 00:22 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 00:09 BST

Investigating - We’re looking into an issue that’s affecting the following service(s) for some users.

Managed Proxy service

Our team is working to understand what has caused the issue and we will update you within the next hour.
Oct 17, 23:27 BST

Oct 17, 2021

Oct 16, 2021

No incidents reported.

Oct 15, 2021

Intermittent Managed Proxy Service Issues

Resolved - All issues with the OpenAthens Managed Proxy service have now been resolved.
Oct 15, 15:25 BST

Investigating - We are currently investigating Intermittent issues with the Managed Proxy Service, we will provide a further update as soon as we have more information.
Oct 12, 15:34 BST

Oct 14, 2021

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:01 BST

Oct 13, 2021

OpenAthens service desk - opening hours on Tuesday 12 October

Resolved - This incident has been resolved.
Oct 13, 09:38 BST

Monitoring - Please note a change to the OpenAthens service desk opening hours on Tuesday 12 October. Due to a company away day, our opening hours will be 09:00-17:30 BST on this day only.

Our usual opening hours of 07:00-22:00 BST will resume from Wednesday 13 October.
Oct 8, 15:11 BST

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Oct 13, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:00 BST

Scheduled - We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Managed Proxy service

We will do our best to keep it to a minimum but you may see some disruption to the service.
Oct 8, 10:35 BST

Oct 12, 2021

OpenAthens Upgrade

Completed - The scheduled maintenance has been completed.
Oct 12, 08:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:00 BST

Oct 11, 2021

No incidents reported.