Identified - On Tuesday 16th October, at 10:49 AM UK Time we disabled certain legacy SSL connection protocols to enhance the security of our services. This caused issues with some customers running services that unbeknownst to us were dependent on the legacy protocol. We have reverted the change and will be working with these customers to implement the necessary upgrades to their services before re-applying the change in the near future. The change was reverted on Tuesday 16th October, at 18:44 PM UK Time.
Oct 18, 11:51 BST
Part of the authentication service failed to start up correctly which was causing intermittent 500 errors to occur, this was then restarted. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimise future recurrence.
Nov 12, 11:25 GMT
We are currently experiencing intermittent outages to the following service: Single Sign-On service
This could affect the ability to sign in to or transfer between any parts of our service.
Further investigation is underway as a matter or urgency and we will aim to provide more information in the next hour.
Nov 12, 10:19 GMT
This incident has been resolved.
Nov 9, 04:00 GMT
Please note this issue has now been resolved. Contrary to the previous update that indicated there was service disruption, further investigation showed that there was no disruption to services during the incident.
We apologise for any inconvenience caused.
Nov 9, 03:35 GMT
We are currently experiencing a major outage with the following service(s): Single Sign-On service MyAthens user portal
Further investigation is underway, and we will aim to provide more information in the next hour.
Nov 9, 00:39 GMT