All Systems Operational
Authentication Point ? Operational
Authentication API ? Operational
Authentication broker ? Operational
Managed Proxy service ? Operational
OpenAthens Federation ? Operational
OpenAthens Keystone ? Operational
Wayfinder ? Operational
MyAthens user portal ? Operational
Self-registration service ? Operational
Account Administration website ? Operational
Administration API ? Operational
OpenAthens Reporting ? Operational
SP Dashboard ? Operational
Service Desk portal ? Operational
Documentation website ? Operational
Email services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OpenAthens Upgrade Oct 21, 06:00-08:00 BST
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Oct 18, 21:15 BST
Past Incidents
Oct 20, 2020

No incidents reported today.

Oct 19, 2020
Resolved - OpenAthens is back to normal.
Oct 19, 13:51 BST
Monitoring - We have now fixed the issue by restarting the relevant parts of the service. Everything’s working as expected and all services are up and running.

We’re keeping a close eye on things and still investigating a root cause of the error.
Oct 19, 12:49 BST
Update - We are continuing to investigate this issue.
Oct 19, 12:29 BST
Investigating - We’re currently investigating issues that are preventing our users from accessing the OpenAthens service as a matter of the highest priority. We will provide further updates within the next hour or sooner if we make any significant progress.
Oct 19, 12:25 BST
Completed - The scheduled maintenance has been completed.
Oct 19, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:02 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 14, 06:27 BST
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Completed - The scheduled maintenance has been completed.
Oct 15, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:00 BST
Scheduled - We're performing upgrades on the following service to keep it up to date and secure.

These services will be affected:

Managed Proxy service

We will do our best to keep it to a minimum but you may see some disruption to the service.
Oct 12, 14:00 BST
Oct 14, 2020
Completed - The scheduled maintenance has been completed.
Oct 14, 06:33 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:00 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 9, 10:57 BST
Oct 13, 2020
Resolved - OpenAthens is back to normal.
Oct 13, 07:05 BST
Investigating - We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s).

Service Desk portal

Our team is working to understand what has caused the issue and we will update you within the next hour.
Oct 13, 07:01 BST
Oct 12, 2020
Completed - The scheduled maintenance has been completed.
Oct 12, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:00 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 7, 09:18 BST
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020
Completed - The scheduled maintenance has been completed.
Oct 7, 13:43 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 13:31 BST
Scheduled - We're performing emergency maintenance on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 7, 11:31 BST
Completed - The scheduled maintenance has been completed.
Oct 7, 08:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 06:00 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Oct 5, 06:02 BST
Oct 6, 2020
Completed - The scheduled maintenance has been completed.
Oct 6, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 07:01 BST
Scheduled - We're performing upgrades on one of the OpenAthens database's that may affect all services.

We will do our best to keep it to a minimum but you may see some disruption to the service.
Oct 1, 11:28 BST