Identified - On Tuesday 16th October, at 10:49 AM UK Time we disabled certain legacy SSL connection protocols to enhance the security of our services. This caused issues with some customers running services that unbeknownst to us were dependent on the legacy protocol.
We have reverted the change and will be working with these customers to implement the necessary upgrades to their services before re-applying the change in the near future.
The change was reverted on Tuesday 16th October, at 18:44 PM UK Time.
Oct 18, 11:51 BST
Authentication Services Operational
Single Sign-On service   Operational
MyAthens user portal   Operational
Self-registration service   Operational
Managed Proxy service   Operational
OpenAthens Federation   Operational
Wayfinder Discovery service   Operational
OpenAthens Cloud   Operational
Administration Services Operational
Account Administration website   Operational
Administration API   Operational
SP Dashboard   Operational
OpenAthens Downloads website   Operational
Yum Repository   Operational
OpenAthens Archive Statistics   Operational
OpenAthens Reporting   Operational
OpenAthens Support Operational
Service Desk   Operational
Telephone Support   Operational
Service Desk web interface   Operational
Email notifications   Operational
Documentation website   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2018

No incidents reported.

Oct 16, 2018
Completed - The scheduled maintenance has been completed.
Oct 16, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:00 BST
Scheduled - We will be undergoing scheduled maintenance to the Account Administration website service during this time. No service disruption is expected.
Oct 12, 14:35 BST
Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018
Resolved - This incident has been resolved.
Oct 10, 16:10 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 13:44 BST
Investigating - We are currently investigating an issue with one or more of our authentication services.

Select incident title for further details.
Oct 9, 16:00 BST
Oct 9, 2018
Completed - The scheduled maintenance has been completed.
Oct 9, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 07:01 BST
Update - We have added the Account Administration website service to our scheduled maintenance.
Oct 5, 09:59 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 3, 10:07 BST
Scheduled - We will be undergoing scheduled maintenance to a number of our services during this time. There could be disruption to services.
Oct 2, 17:43 BST
Oct 8, 2018
Completed - The scheduled maintenance has been cancelled.
Oct 8, 16:54 BST
Scheduled - We will be undergoing scheduled maintenance to the Managed Proxy service during this time. There could be disruption to this service.
Oct 2, 17:37 BST
Oct 7, 2018
Resolved - Both services have now been restored. The root cause is still being investigated by our on call engineers. Further information will be provided once it becomes available. We apologise for any inconvenience the outages may have caused you.
Oct 7, 01:18 BST
Investigating - The OpenAthens Archive Statistics and Service Desk web interface services are currently unavailable. Our engineers are investigating the issue.
Oct 7, 00:49 BST
Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.