Investigating - We’re looking into an issue that’s affecting our service desk portal.

When customers log into the portal to view their 'closed' tickets, the comments/updates cannot be viewed. This will also result in customers not seeing the final update on ticket closure.

We are working to get this issue resolved as soon as possible.
Jul 9, 12:52 BST
Authentication Point ? Operational
Authentication API ? Operational
Authentication broker ? Operational
Managed Proxy service ? Operational
OpenAthens Federation ? Operational
OpenAthens Keystone ? Operational
Wayfinder ? Operational
MyAthens user portal ? Operational
Self-registration service ? Operational
Account Administration website ? Operational
Administration API ? Operational
OpenAthens Reporting ? Operational
SP Dashboard ? Operational
Service Desk portal ? Degraded Performance
Documentation website ? Operational
Email services ? Operational
Service Desk Telephony Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OpenAthens Upgrade Aug 3, 06:00-08:00 BST
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Jul 21, 07:49 BST
Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Completed - The scheduled maintenance has been completed.
Jul 22, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:03 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Jul 20, 06:55 BST
Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 07:00 BST
Scheduled - We're performing upgrades on the essential backbone of the OpenAthens service to keep everything up to date and secure. This includes all of our key services as outlined here.

We will do our best to keep it to a minimum but you may see some disruption to the OpenAthens service
Jul 15, 11:51 BST
Completed - The scheduled maintenance has been completed.
Jul 21, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:00 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Jul 16, 06:32 BST
Resolved - This incident has been resolved.
Jul 21, 07:17 BST
Monitoring - Please note a change to the OpenAthens service desk opening hours on Wednesday 14 July. Due to an internal company event, our opening hours will be 09:00-17:30 BST on this day only.

Our usual opening hours of 07:00-22:00 BST will resume from Thursday 15 July.
Jul 12, 16:37 BST
Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021
Completed - The scheduled maintenance has been completed.
Jul 13, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 06:00 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Jul 8, 12:07 BST
Jul 12, 2021
Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.