Update - Microsoft services are beginning to stabilize. OpenAthens customers depending on email to authenticate might have already recovered access to our support portal and administration area.
If you continue to experience issues when raising new tickets or sending and receiving updates for existing ones, our team is still in hand to assist.
If you need urgent help with any of your OpenAthens products or services, please call (+44) (0)300 121 0043.
Nov 13, 2026 - 16:17 GMT
If you continue to experience issues when raising new tickets or sending and receiving updates for existing ones, our team is still in hand to assist.
If you need urgent help with any of your OpenAthens products or services, please call (+44) (0)300 121 0043.
Nov 13, 2026 - 16:17 GMT
Monitoring - Mircrosoft is experiencing a widespread issue that is mainly affecting email services, and it's having a impact on some of our customers.
As a result of this, if you are trying to log in to your OpenAthens administration area, you might not receive the activation code required. Access to our support portal, might also be impacted for those who depend on email to authenticate. This means you might experience issues to raise new tickets, or send and receive updates for their existing ones.
Our team is still in hand to assist. If you need urgent help with any of your OpenAthens products or services, please call (+44) (0)300 121 0043.
We will keep you informed if we have any further updates or if Microsoft has resolved the issue.
Nov 13, 2026 - 09:41 GMT
As a result of this, if you are trying to log in to your OpenAthens administration area, you might not receive the activation code required. Access to our support portal, might also be impacted for those who depend on email to authenticate. This means you might experience issues to raise new tickets, or send and receive updates for their existing ones.
Our team is still in hand to assist. If you need urgent help with any of your OpenAthens products or services, please call (+44) (0)300 121 0043.
We will keep you informed if we have any further updates or if Microsoft has resolved the issue.
Nov 13, 2026 - 09:41 GMT
Authentication Point
Operational
Authentication API
Operational
Authentication broker
Operational
Managed Proxy service
Operational
OpenAthens Federation
Operational
OpenAthens Keystone
Operational
Redirector
Operational
Wayfinder
Operational
MyAthens user portal
Operational
Self-registration service
Operational
OpenAthens Compass dashboard
Operational
Administration API
Operational
OpenAthens Reporting
Operational
SP Dashboard
Operational
Service Desk portal
Operational
Documentation website
Operational
Email services
Operational
Service Desk telephony
Operational
OpenAthens Connect dashboard
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance