OpenAthens Status

All Systems Operational

Authentication Point Operational

Authentication API Operational

Authentication broker Operational

Managed Proxy service Operational

OpenAthens Federation Operational

OpenAthens Keystone Operational

Redirector Operational

Wayfinder Operational

MyAthens user portal Operational

Self-registration service Operational

Account Administration website Operational

Administration API Operational

OpenAthens Reporting Operational

SP Dashboard Operational

Service Desk portal Operational

Documentation website Operational

Email services Operational

Service Desk Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 25, 2024

No incidents reported today.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

Degradation Of Service - P2

Resolved - Following the fix at 14:21 BST and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support
Oct 23, 15:25 BST

Monitoring - We have applied a fix to the issue at 14:21 BST, everything is working as expected and all services are up and running.

We are keeping a close eye on things, if the situation changes we will keep you up to date.

If you are still having issues then please contact our service desk team: https://www.openathens.net/support
Oct 23, 14:21 BST

Investigating - We’re looking into an issue that’s affecting the following service(s) for some users.

Authentication Point

Our team is working to understand what has caused the issue and we will update you within the next hour.
Oct 23, 14:15 BST

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

Degredation of Service - P2

Resolved - Following the fix at 07:53 BST and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support
Oct 17, 08:52 BST

Monitoring - We have applied a fix to the issue at 07:53 BST, everything is working as expected and all services are up and running.

We are keeping a close eye on things, if the situation changes we will keep you up to date.

If you are still having issues then please contact our service desk team: https://www.openathens.net/support
Oct 17, 07:58 BST

Identified - We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s).

Authentication Point

The issue started at 07:26 BST

Our team is working to understand what has caused the issue and we will update you within the next hour.
Oct 17, 07:54 BST

Oct 16, 2024

Degradation Of Service - OpenAthens Emails

Resolved - Following the fix at 11:17 BST and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support
Oct 16, 15:07 BST

Monitoring - An issue was identified as part of the patching of our infrastructure that impacted email sending. This has been rolled back and emails are now being sent correctly.
Oct 16, 11:17 BST

Identified - The issue has been identified and a fix is being implemented.
Oct 16, 10:45 BST

Investigating - We are currently encountering issues sending emails. We are investigating the issue and we will provide a further update in 20 mins.
Oct 16, 08:00 BST

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.