All Systems Operational
Authentication Services Operational
Single Sign-On service ? Operational
MyAthens user portal ? Operational
Self-registration service ? Operational
Managed Proxy service ? Operational
OpenAthens Federation ? Operational
OpenAthens Wayfinder ? Operational
OpenAthens Keystone ? Operational
Administration Services Operational
Account Administration website ? Operational
Administration API ? Operational
SP Dashboard ? Operational
Yum Repository ? Operational
OpenAthens Reporting ? Operational
OpenAthens Support Operational
Service Desk ? Operational
Telephone Support ? Operational
Service Desk web interface ? Operational
Email notifications ? Operational
Documentation website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OpenAthens Services - Maintenance Feb 19, 06:00-09:00 GMT
We will be undergoing scheduled maintenance to the following service(s):
MyAthens user portal
OpenAthens Wayfinder
OpenAthens Keystone
SP Dashboard

No service disruption is expected.
Posted on Feb 14, 15:31 GMT
OpenAthens Services - Maintenance Feb 20, 06:00-08:00 GMT
We will be performing scheduled maintenance on the following service(s):
Redirector

There could be a small amount of disruption to services.
Posted on Feb 17, 07:00 GMT
Authentication Services - Maintenance Feb 24, 06:00-08:00 GMT
We will be performing scheduled maintenance on the following service(s):
Authentication

No service disruption is expected.
Posted on Feb 17, 07:02 GMT
Support Services - Maintenance Feb 24, 06:00-09:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Feb 17, 09:28 GMT
Scheduled - We will be performing scheduled maintenance on the following service:
Service Desk web interface

No service disruption is expected.
Feb 24, 06:00 GMT
Past Incidents
Feb 18, 2020
Support Services - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 18, 07:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Feb 13, 14:06 GMT
Scheduled - We will be performing scheduled maintenance on the following service:
Service Desk web interface
Documentation website

There could be disruption to services.
Feb 11, 14:36 GMT
Feb 17, 2020

No incidents reported.

Feb 16, 2020
Managed Proxy service - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 16, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 06:00 GMT
Scheduled - We will be performing scheduled maintenance on the following service:
Managed Proxy service

There may be a brief disruption to the service.
Feb 12, 07:59 GMT
Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Browser SameSite Cookie Policy
Resolved - With Browser SameSite Cookie Policy being enabled for over a week we've had no issues with the OpenAthens service.
Feb 13, 15:06 GMT
Monitoring - A new security setting is going to be introduced in the latest versions of several major browsers and we'd like to make customers aware of this when it comes to accessing publishers' resources.

We are pleased to advise our customers that the OpenAthens service has been tested as being compliant with this upcoming change, and whilst we're not expecting widespread access issues, some features of publishers' websites might not work as expected depending on how the publisher has configured their website.

In these cases we will check all issues reported to us in case they relate to the OpenAthens service, before working with customers in helping them to reach out to those publishers.

Customers can read more information on this topic here: https://docs.openathens.net/display/public/MD/SameSite+cookie+changes+February+2020
Jan 30, 09:37 GMT
Local Directory Integration - Minor Issue
Resolved - This issue has been resolved by our 3rd line support team.
Feb 13, 11:05 GMT
Monitoring - We are pleased to advise that we have implemented a temporary workaround for this issue, as we continue to work towards a permanent resolution.
Feb 7, 15:22 GMT
Update - Just to let you know that we are still working on a resolution for this issue. We'd like to thank customers for their continued patience, and we will provide a further update as soon as we have one available.
Feb 7, 13:43 GMT
Identified - We are currently experiencing an issue that affects customers who have connected their local directory to OpenAthens. If you're not sure if your organisation falls into this category you can find details on what local directory integration is on our documentation here: https://docs.openathens.net/display/public/MD/About+local+directory+integration

It's come to our attention that as of the 24th January, adding more attributes (https://docs.openathens.net/display/public/MD/Attribute+mapping) within your local connector will cause logins for your institution to fail.
If you have added an attribute within this timeframe, the fix is to simply remove the added attribute and login will be restored.
We are currently working on a fix for this issue and will post updates when they are available.
Feb 6, 12:48 GMT
Feb 12, 2020

No incidents reported.

Feb 11, 2020
Authentication Services - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 08:00 GMT
Scheduled - We will be performing scheduled maintenance on the following service:
Managed Proxy service

Minor service disruption is expected.
Feb 10, 09:32 GMT
Support Services - Maintenance
Completed - The scheduled maintenance has been completed. Normal usage of docs.openathens.net can resume. Thank you for your patience.
Feb 11, 06:47 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 06:00 GMT
Scheduled - We will be performing scheduled maintenance on the following service:
Documentation website

There could be disruption to services.
Feb 6, 17:04 GMT
Feb 10, 2020
OpenAthens Services - Managed Proxy service and Account Administration website Maintenance
Completed - The scheduled maintenance has been completed.
Feb 10, 09:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 06:00 GMT
Scheduled - We will be performing scheduled maintenance on the following services:
Managed Proxy service
Account Administration website

There could be disruption to services.
Feb 5, 18:21 GMT
Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020
OpenAthens Services - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 4, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 06:00 GMT
Scheduled - We will be undergoing scheduled maintenance to the following service(s):
OpenAthens Wayfinder
OpenAthens Keystone
SP Dashboard

No service disruption is expected.
Jan 30, 09:35 GMT
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