All Systems Operational
Authentication Point ? Operational
Authentication API ? Operational
Authentication broker ? Operational
Managed Proxy service ? Operational
OpenAthens Federation ? Operational
OpenAthens Keystone ? Operational
Wayfinder ? Operational
MyAthens user portal ? Operational
Self-registration service ? Operational
Account Administration website ? Operational
Administration API ? Operational
OpenAthens Reporting ? Operational
SP Dashboard ? Operational
Service Desk portal ? Operational
Documentation website ? Operational
Email services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OpenAthens Upgrade Dec 7, 06:00-08:00 GMT
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Dec 2, 10:59 GMT
OpenAthens Upgrade Dec 8, 06:00-07:00 GMT
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Nov 26, 11:30 GMT
OpenAthens Upgrade Dec 9, 06:00-08:00 GMT
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Dec 3, 11:14 GMT
OpenAthens Upgrade Dec 15, 06:00-09:00 GMT
We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Service Desk portal

We will do our best to keep it to a minimum but you will see some minor disruption to the service.
Posted on Dec 1, 14:40 GMT
Past Incidents
Dec 5, 2020

No incidents reported today.

Dec 4, 2020

No incidents reported.

Dec 3, 2020

No incidents reported.

Dec 2, 2020
Completed - The scheduled maintenance has been completed.
Dec 2, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:01 GMT
Scheduled - We're performing upgrades on the following service to keep it up to date and secure.

The service affected is:

Managed Proxy service

We expecting any issues but you may see some disruption to this service.
Nov 24, 12:35 GMT
Completed - The scheduled maintenance has been completed.
Dec 2, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 06:00 GMT
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Nov 27, 10:26 GMT
Dec 1, 2020
Completed - The scheduled maintenance has been completed.
Dec 1, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 07:00 GMT
Scheduled - We're performing upgrades on the essential backbone of the OpenAthens service to keep everything up to date and secure. This includes all of our key services as outlined here.

We will do our best to keep it to a minimum but you may see some disruption to the OpenAthens service
Nov 25, 15:28 GMT
Nov 30, 2020
Resolved - OpenAthens is back to normal.
Nov 30, 11:46 GMT
Monitoring - We have now fixed the issue, everything’s working as expected and all services are up and running.

We’re keeping a close eye on things, if you’re still having issues then please get in touch.
Nov 30, 11:24 GMT
Update - We are continuing to investigate this issue.
Nov 30, 11:17 GMT
Update - We are continuing to investigate this issue.
Nov 30, 11:17 GMT
Investigating - We’re looking into an issue that's preventing OpenAthens users from accessing the following service.

SP Dashboard
OpenAthens Keystone
MyAthens user portal

Our team is working to understand what has caused the issue and we will update you within the next hour.
Nov 30, 11:15 GMT
Resolved - We are pleased to advise customers that the issue affecting the OpenAthens service desk telephones is now resolved, and we would like to apologise for any inconvenience caused.
Nov 30, 09:48 GMT
Investigating - We are currently experiencing an outage with the OpenAthens Service Desk Telephones.

Further investigation is underway and we will provide further updates as soon as possible. In the meantime tickets can be raised via the Support Portal: https://support.openathens.net/login.jsp.
Nov 27, 16:58 GMT
Completed - The scheduled maintenance has been completed.
Nov 30, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 06:00 GMT
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Nov 23, 18:58 GMT
Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Resolved - This incident has been resolved.
Nov 27, 10:25 GMT
Monitoring - Please note a change to the opening hours of the OpenAthens service desk for Monday 23 November. Due to an internal team training activity, our opening hours will be 09:00-17:30 GMT on this day only.

Our usual opening hours of 07:00-22:00 GMT will resume from Tuesday 24 November.
Nov 18, 16:02 GMT
Completed - The scheduled maintenance has been completed.
Nov 27, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 08:00 GMT
Scheduled - We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Service Desk portal

We will do our best to keep it to a minimum but you will see some disruption to the service.
Nov 24, 12:37 GMT
Nov 26, 2020
Completed - The scheduled maintenance has been completed.
Nov 26, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 06:00 GMT
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Nov 23, 18:55 GMT
Nov 25, 2020

No incidents reported.

Nov 24, 2020
Resolved - OpenAthens support portal is back to normal.
Nov 24, 12:05 GMT
Monitoring - We have now fixed the issue, everything’s working as expected and all services are up and running.

We’re keeping a close eye on things, if you’re still having issues then please get in touch.
Nov 24, 11:56 GMT
Investigating - We’re looking into an issue that's preventing OpenAthens users from accessing the following service.

Service Desk portal

Our team is working to understand what has caused the issue and we will update you within the next hour.
Nov 24, 11:54 GMT
Nov 23, 2020
Completed - The scheduled maintenance has been completed.
Nov 23, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 06:00 GMT
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Nov 16, 09:03 GMT
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.