Monitoring - Due to new team member training, our service desk opening hours will be 09:00-17:30 BST on Thursday 12 May and Tuesday 17 May.

Our usual opening hours of 07:00-22:00 BST, Monday to Friday, will continue to apply outside of these days.

May 10, 09:31 BST
Authentication Point ? Operational
Authentication API ? Operational
Authentication broker ? Operational
Managed Proxy service ? Operational
OpenAthens Federation ? Operational
OpenAthens Keystone ? Operational
Wayfinder ? Operational
MyAthens user portal ? Operational
Self-registration service ? Operational
Account Administration website ? Operational
Administration API ? Operational
OpenAthens Reporting ? Operational
SP Dashboard ? Operational
Service Desk portal ? Operational
Documentation website ? Operational
Email services ? Operational
Service Desk Telephony Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OpenAthens Upgrade May 25, 08:00-09:00 BST
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.

Posted on May 4, 15:14 BST
Past Incidents
May 21, 2022

No incidents reported today.

May 20, 2022

No incidents reported.

May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 07:40 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:00 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.

May 17, 07:03 BST
May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:00 BST
Scheduled - We're performing upgrades on the essential backbone of the OpenAthens service to keep everything up to date and secure. This includes all of our key services as outlined here.

We will do our best to keep it to a minimum but you may see some disruption to the OpenAthens service

May 3, 13:10 BST
May 11, 2022

No incidents reported.

May 10, 2022
Completed - The scheduled maintenance has been completed.
May 10, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 08:00 BST
Scheduled - We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Managed Proxy service

We will do our best to keep it to a minimum but you may see some disruption to the service.

May 4, 13:54 BST
May 9, 2022
Resolved - This incident has been resolved.
May 9, 15:00 BST
Monitoring - A fix has been implemented and we are monitoring the email sending.
May 6, 11:35 BST
Investigating - We’re looking into an issue that’s affecting the following service for some users:

OpenAthens emails being sent from the Account Administration website

Our team is working to understand what has caused the issue and we will update you within the next hour.

May 6, 11:12 BST
Completed - The scheduled maintenance has been completed.
May 9, 07:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 06:15 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.

May 4, 07:09 BST
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.