All Systems Operational
Authentication Services Operational
Single Sign-On service ? Operational
MyAthens user portal ? Operational
Self-registration service ? Operational
Managed Proxy service ? Operational
OpenAthens Federation ? Operational
OpenAthens Wayfinder ? Operational
OpenAthens Keystone ? Operational
Administration Services Operational
Account Administration website ? Operational
Administration API ? Operational
SP Dashboard ? Operational
Yum Repository ? Operational
OpenAthens Reporting ? Operational
OpenAthens Support Operational
Service Desk ? Operational
Telephone Support ? Operational
Service Desk web interface ? Operational
Email notifications ? Operational
Documentation website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OpenAthens Services - Maintenance Apr 30, 07:00-09:00 BST
We will be performing scheduled maintenance on the following service(s):
Managed Proxy service: (Brief outage.)
OpenAthens Reporting: (Account totals by attributes report will be impacted for a small period of time.)
Posted on Apr 24, 15:48 BST
Past Incidents
Apr 25, 2019
Documentation website - Major Outage
Resolved - This incident has been resolved.
Apr 25, 16:47 BST
Monitoring - Service has now been restored. Not all content is available yet but is being currently being re-added.
Apr 17, 22:06 BST
Update - We are continuing to investigate this issue.
Apr 17, 15:00 BST
Investigating - We are still experiencing intermittent outages with the Documentation website and are continuing to investigate.
Apr 17, 11:16 BST
Update - We are continuing to monitor for any further issues.
Apr 16, 16:44 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 15:59 BST
Investigating - We are continuing to experience issues with the OpenAthens documentation website and are still investigating.
Apr 16, 13:40 BST
Monitoring - The service is back up and we are continuing to monitor it.
Apr 16, 10:39 BST
Investigating - We are currently experiencing a major outage with the following service(s):
Documentation website

Further investigation is underway, and we will aim to provide more information in the next hour.
Apr 16, 10:28 BST
Support Services - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 07:30 BST
Scheduled - We will be performing emergency maintenance on the following service(s):
Documentation website

There could be disruption to services.
Apr 24, 15:03 BST
OpenAthens Services - Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 07:00 BST
Scheduled - We will be performing scheduled maintenance on the following service(s):
Single Sign-On service
OpenAthens Keystone
Account Administration website
SP Dashboard
OpenAthens Reporting

No service disruption is expected.
Apr 23, 07:38 BST
Apr 24, 2019
Documentation website - Major Outage
Resolved - This incident has been resolved.
Apr 24, 10:59 BST
Investigating - We are currently experiencing a major outage with the following service(s):
Documentation website

Further investigation is underway, and we will aim to provide more information in the next hour.
Apr 24, 09:26 BST
OpenAthens Services - Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 07:00 BST
Scheduled - We will be performing scheduled maintenance on the following service(s):
Single Sign-On service
MyAthens user portal
Self-registration service
Account Administration website
OpenAthens Reporting

There could be brief disruption to services.
Apr 17, 12:31 BST
Apr 23, 2019
OpenAthens Services - Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 07:00 BST
Scheduled - We will be performing scheduled maintenance on the following service(s):
Single Sign-On service (go.openathens.net)
OpenAthens Wayfinder
OpenAthens Keystone
SP Dashboard
Yum Repository

There could be brief disruption to services.
Apr 17, 10:44 BST
Apr 22, 2019
Authentication Services - Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 07:00 BST
Update - Additional services have been added to this maintenance window. We will be performing scheduled maintenance on the following service(s):
Single Sign-On service
OpenAthens Keystone
Account Administration website
SP Dashboard
OpenAthens Reporting

No service disruption is expected.
Apr 17, 11:03 BST
Scheduled - We will be performing scheduled maintenance on the following service(s):
Single Sign-On service (partial)

No service disruption is expected.
Apr 17, 10:41 BST
Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 16, 2019
Documentation website- Major Outage
Resolved - The service has now been restored. We will continue to investigate the cause of the outage.
Apr 16, 04:58 BST
Investigating - We are currently experiencing a major outage with the following service(s):
Documentation website

Further investigation is underway, and we will aim to provide more information in the next hour.
Apr 16, 04:49 BST
Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
OpenAthens Documentation outage
Resolved - The OpenAthens Documentation website was unavailable between 20:25 and 21:01 UK Time.
Normal service has now resumed.
Apr 12, 21:03 BST
Legacy (archive) Statistics platform.
Resolved - This incident has been resolved.
Apr 12, 14:36 BST
Identified - The issue has been identified and a fix is being implemented.
Jan 11, 12:43 GMT
Investigating - Be advised that the Legacy (archive) Statistics platform has now been turned off.

The platform has been superseded by the new Reporting platform which can be accessed via the statistics menu in your Administration interface.

Please contact the OpenAthens Service Desk if you have any queries: https://www.openathens.net/support.php
Jan 11, 12:42 GMT
Apr 11, 2019

No incidents reported.

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