All Systems Operational
Authentication Point ? Operational
Authentication API ? Operational
Authentication broker ? Operational
Managed Proxy service ? Operational
OpenAthens Federation ? Operational
OpenAthens Keystone ? Operational
Wayfinder ? Operational
MyAthens user portal ? Operational
Self-registration service ? Operational
Account Administration website ? Operational
Administration API ? Operational
OpenAthens Reporting ? Operational
SP Dashboard ? Operational
Service Desk portal ? Operational
Documentation website ? Operational
Email services ? Operational
Service Desk Telephony Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OpenAthens Upgrade Jun 21, 06:00-08:00 BST
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Jun 14, 07:41 BST
OpenAthens Upgrade Jun 22, 06:00-08:00 BST
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Jun 18, 05:55 BST
OpenAthens Upgrade Jun 23, 06:00-08:00 BST
We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Posted on Jun 18, 11:35 BST
OpenAthens Upgrade Jun 23, 06:00-09:00 BST
We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Service Desk portal

We will do our best to keep it to a minimum but you will see some disruption to the service.
Posted on Jun 17, 08:44 BST
OpenAthens Upgrade Jun 24, 07:00-09:00 BST
We're performing upgrades on the essential backbone of the OpenAthens service to keep everything up to date and secure. This includes all of our key services as outlined here.

We will do our best to keep it to a minimum but you may see some disruption to the OpenAthens service
Posted on Jun 15, 13:26 BST
Past Incidents
Jun 19, 2021

No incidents reported today.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Jun 17, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 06:00 BST
Scheduled - We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Service Desk portal

We will do our best to keep it to a minimum but you will see some disruption to the service.
Jun 9, 16:48 BST
Service Outage - P1
Resolved - After monitoring the Managed Proxy Service overnight we're confident that everything is back to normal and stable. Thank you for your patience while we resolved this issue.
Jun 17, 08:38 BST
Monitoring - We have now fixed the issue, everything’s working as expected and all services are up and running.

We’re keeping a close eye on things, if you’re still having issues then please get in touch.
Jun 16, 11:18 BST
Investigating - The issue is still present and we are continuing to investigate the outage.
Jun 16, 11:08 BST
Monitoring - We have now fixed the issue, everything’s working as expected and all services are up and running.

We’re keeping a close eye on things, if you’re still having issues then please get in touch.
Jun 16, 10:33 BST
Investigating - We’re looking into an issue that's preventing OpenAthens users from accessing the following service.

Managed Proxy service

Our team is working to understand what has caused the issue and we will update you within the next hour.
Jun 16, 10:11 BST
Jun 16, 2021
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Jun 16, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 07:00 BST
Scheduled - We're performing upgrades on the following service to keep them up to date and secure.

These services will be affected:

Documentation website

We will do our best to keep it to a minimum but you will see some disruption to the service.
Jun 9, 16:49 BST
Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
OpenAthens Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 13:30 BST
Scheduled - Apologies for the short notice but we need to perform essential maintenance work on the following services due to the 'All organisation summary' page not loading correctly within the Account administration website.

Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Jun 10, 12:02 BST
OpenAthens Upgrade
Completed - The scheduled maintenance has been completed.
Jun 10, 08:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:00 BST
Scheduled - We're performing upgrades on the following services to keep them up to date and secure.

These services will be affected:
Account Administration website
Administration API

We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website.
Jun 7, 13:16 BST
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

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