Legacy SSL connection protocols
Identified - On Tuesday 16th October, at 10:49 AM UK Time we disabled certain legacy SSL connection protocols to enhance the security of our services. This caused issues with some customers running services that unbeknownst to us were dependent on the legacy protocol.
We have reverted the change and will be working with these customers to implement the necessary upgrades to their services before re-applying the change in the near future.
The change was reverted on Tuesday 16th October, at 18:44 PM UK Time.
Oct 18, 11:51 BST
Authentication Services Operational
Single Sign-On service   ? Operational
MyAthens user portal   ? Operational
Self-registration service   ? Operational
Managed Proxy service   ? Operational
OpenAthens Federation   ? Operational
Wayfinder   ? Operational
OpenAthens Cloud   ? Operational
Administration Services Operational
Account Administration website   ? Operational
Administration API   ? Operational
SP Dashboard   ? Operational
OpenAthens Downloads website   ? Operational
Yum Repository   ? Operational
OpenAthens Archive Statistics   ? Operational
OpenAthens Reporting   ? Operational
OpenAthens Support Operational
Service Desk   ? Operational
Telephone Support   ? Operational
Service Desk web interface   ? Operational
Email notifications   ? Operational
Documentation website   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Support Services - Maintenance Dec 24, 07:00-09:00 GMT
We will be performing scheduled maintenance on the following service(s):
Service Desk web interface
Documentation website

There could be disruption to services.
Posted on Dec 19, 13:38 GMT
Past Incidents
Dec 19, 2018
Authentication Services - Maintenance
Completed - The scheduled maintenance has been completed.
Dec 19, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 07:00 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
Single Sign-On service
Managed Proxy service

No service disruption is expected.
Dec 14, 12:47 GMT
Dec 18, 2018
Documentation website - Major Outage
Resolved - This incident has been resolved.
Dec 18, 09:43 GMT
Identified - We have identified an issue with the underlying database for our Documentation website. We expect normal service to resume by 09:20.
Dec 18, 08:40 GMT
Investigating - We are currently experiencing a major outage with the following service(s):
Documentation website

Further investigation is underway, and we will aim to provide more information in the next hour.
Dec 18, 05:17 GMT
Dec 17, 2018
OpenAthens Archive Statistics - Major Outage
Resolved - This incident has been resolved.
Dec 17, 14:04 GMT
Investigating - We are currently experiencing a major outage with the following service(s):
OpenAthens Archive Statistics

Further investigation is underway, and we will aim to provide more information in the next hour.
Dec 17, 13:36 GMT
Dec 16, 2018

No incidents reported.

Dec 15, 2018
Service Desk web interface - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Dec 15, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 09:00 GMT
Scheduled - We will be performing emergency maintenance on the following service(s):
Service Desk web interface

There could be disruption to services.
Dec 14, 13:12 GMT
Dec 14, 2018

No incidents reported.

Dec 13, 2018
OpenAthens Services - Partial Outage
Resolved - This incident was resolved at 12:00 UK time, there was a problem with our underlying infrastructure.
Dec 13, 12:00 GMT
Investigating - We are currently experiencing a partial outage with the following service(s):
OpenAthens Cloud
SP Dashboard
OpenAthens.net

Further investigation is underway, and we will aim to provide more information in the next hour.
Dec 13, 12:14 GMT
OpenAthens Services - Maintenance
Completed - The scheduled maintenance has been completed.
Dec 13, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 07:00 GMT
Scheduled - We will be undergoing scheduled maintenance to the following service(s):
Single Sign-On service
Account Administration website

No service disruption is expected.
Dec 6, 09:52 GMT
Dec 12, 2018

No incidents reported.

Dec 11, 2018
Authentication Services - Maintenance
Completed - The scheduled maintenance has been cancelled.
Dec 11, 12:22 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
Single Sign-On service

No service disruption is expected.
Dec 6, 09:50 GMT
Authentication Services - Maintenance
Completed - The scheduled maintenance has been completed.
Dec 11, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 07:00 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
Managed Proxy service
Wayfinder

No service disruption is expected.
Dec 6, 09:49 GMT
Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Managed Proxy service - Major Outage
Resolved - This incident has been resolved.
Dec 5, 14:57 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 13:28 GMT
Identified - We are currently experiencing a major outage with the following service(s):
Managed Proxy service

Cause of the issue has been found. We are currently working on a resolution.
Dec 5, 13:19 GMT
Authentication Services - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 13:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 12:30 GMT
Update - We will be performing emergency maintenance on the following service(s):
Managed Proxy service

There could be disruption to services.
Dec 5, 10:32 GMT
Update - We will be undergoing scheduled maintenance during this time.
Dec 5, 10:30 GMT
Update - We will be performing emergency maintenance on the following service(s):
Managed Proxy service

There could be disruption to services.
Dec 5, 10:30 GMT
Update - We will be undergoing scheduled maintenance during this time.
Dec 5, 10:24 GMT
Update - We will be undergoing scheduled maintenance during this time.
Dec 5, 10:23 GMT
Scheduled - We will be performing scheduled maintenance on the following service(s):
Managed Proxy service

There could be disruption to services.
Dec 5, 10:22 GMT
OpenAthens Services - Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:00 GMT
Scheduled - We will be undergoing scheduled maintenance to the following service(s):
Single Sign-On service
Account Administration website

No service disruption is expected.
Nov 29, 16:11 GMT
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