Update
Microsoft services are beginning to stabilize. OpenAthens customers depending on email to authenticate might have already recovered access to our support portal and administration area.
If you continue to experience issues when raising new tickets or sending and receiving updates for existing ones, our team is still in hand to assist.
If you need urgent help with any of your OpenAthens products or services, please call (+44) (0)300 121 0043.
If you continue to experience issues when raising new tickets or sending and receiving updates for existing ones, our team is still in hand to assist.
If you need urgent help with any of your OpenAthens products or services, please call (+44) (0)300 121 0043.
Monitoring
Mircrosoft is experiencing a widespread issue that is mainly affecting email services, and it's having a impact on some of our customers.
As a result of this, if you are trying to log in to your OpenAthens administration area, you might not receive the activation code required. Access to our support portal, might also be impacted for those who depend on email to authenticate. This means you might experience issues to raise new tickets, or send and receive updates for their existing ones.
Our team is still in hand to assist. If you need urgent help with any of your OpenAthens products or services, please call (+44) (0)300 121 0043.
We will keep you informed if we have any further updates or if Microsoft has resolved the issue.
As a result of this, if you are trying to log in to your OpenAthens administration area, you might not receive the activation code required. Access to our support portal, might also be impacted for those who depend on email to authenticate. This means you might experience issues to raise new tickets, or send and receive updates for their existing ones.
Our team is still in hand to assist. If you need urgent help with any of your OpenAthens products or services, please call (+44) (0)300 121 0043.
We will keep you informed if we have any further updates or if Microsoft has resolved the issue.
This incident affects: Email services.