Service Outage - Authentication broker - P1

Incident Report for OpenAthens

Resolved

Following the fix at 9:50 a.m UK time and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support
Posted Sep 30, 2026 - 13:17 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 30, 2026 - 10:01 BST

Identified

A release to our core services at 6:30 a.m. UK time caused an outage to brokered authentication. We have now resolved the issue and will continue to monitor for the time being. We apologise for any inconvenience this has caused.
Posted Sep 30, 2026 - 06:30 BST
This incident affected: Authentication broker.
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