Service Outage - Wayfinder - P2

Incident Report for OpenAthens

Resolved

Following the fix at 13:38 UK time and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support
Posted Dec 05, 2025 - 17:30 GMT

Update

Service is operational.
Posted Dec 05, 2025 - 14:06 GMT

Monitoring

We have applied a fix to the issue at 13:38 UK time, everything is working as expected and all services are up and running.

We are keeping a close eye on things, if the situation changes we will keep you up to date.

If you are still having issues then please contact our service desk team: https://www.openathens.net/support
Posted Dec 05, 2025 - 14:05 GMT

Investigating

We’re looking into an issue that's preventing OpenAthens users from accessing the following service.

Wayfinder

The issue started at 13:09 BST

Our team is working to understand what has caused the issue and we will update you within the next hour.
Posted Dec 05, 2025 - 13:43 GMT
This incident affected: Wayfinder.
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