OpenAthens Services - Major Outage

Incident Report for OpenAthens

Resolved

Our service is now stable and there are no signs of continued errors. Thank you for your patience while we resolved this issue.
Posted Apr 15, 2020 - 11:21 BST

Monitoring

All services are now functioning but we will continue to closely monitor to ensure no further issues occur.
Posted Apr 15, 2020 - 10:27 BST

Update

We are continuing to investigate this issue.
Posted Apr 15, 2020 - 10:14 BST

Investigating

We are currently experiencing a major outage with the following service(s):
Single Sign-On service
OpenAthens Wayfinder
Managed Proxy service
Self-registration service
Account Administration website
SP Dashboard
OpenAthens Reporting
Service Desk web interface
MyAthens user portal

Further investigation is underway, and we will aim to provide more information in the next hour.
Posted Apr 15, 2020 - 09:59 BST
This incident affected: Authentication Point, Authentication API, Authentication broker, Managed Proxy service, Wayfinder, Account Administration website, OpenAthens Reporting, and SP Dashboard.