Degredation Of Service - Managed Proxy Service - P2
Incident
Report for OpenAthens
Resolved
We have monitored the service and seen no outages since Friday 1st August. We are now confident that this issue has been resolved.
If you have any questions then please contact our service desk: https://www.openathens.net/support
If you have any questions then please contact our service desk: https://www.openathens.net/support
Investigating
Further minor downtime has occurred and we are continuing to investigate. The downtime is intermittent and causes a slow down of proxy resources using the eu1.proxy.openathens.net domain.
Please contact our service desk team either at help@openathens.net or https://support.openathens.net if you require assistance regarding this matter.
Thank you for your patience while we work on a fix.
Please contact our service desk team either at help@openathens.net or https://support.openathens.net if you require assistance regarding this matter.
Thank you for your patience while we work on a fix.
Monitoring
We have applied a fix to the issue at 02:43 GMT, everything is working as expected and all services are up and running.
We are keeping a close eye on things, if the situation changes we will keep you up to date.
We are keeping a close eye on things, if the situation changes we will keep you up to date.
Identified
We have made an adjustment to our service configuration in order to resolve the issue, and we are continuing to monitor.
Investigating
We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s).
This incident affected: Managed Proxy service.