OpenAthens Incident (P1) - Outage to the OpenAthens Managed Proxy Service

Incident Report for OpenAthens

Resolved

This incident has been resolved.
Posted Jul 19, 2020 - 01:02 BST

Monitoring

We have now fixed the issue, everything’s working as expected and all services are up and running.

We’re keeping a close eye on things, if you’re still having issues then please get in touch.
Posted Jul 19, 2020 - 00:33 BST

Update

We are looking into an issue that's affecting the following service for some users

Managed Proxy service

Out team is working to fix it as quickly as possible.
Posted Jul 18, 2020 - 23:51 BST

Update

We are continuing to work on a fix for this issue.
Posted Jul 18, 2020 - 23:45 BST

Identified

We’ve found what’s causing the issue and we’re working to fix it as quickly as possible.
Posted Jul 18, 2020 - 23:41 BST
This incident affected: Managed Proxy service.
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