OpenAthens Support Portal Upgrade

Scheduled Maintenance Report for OpenAthens

Completed

The scheduled maintenance has been completed.

Posted Jan 22, 2026 - 10:21 GMT

Scheduled

We are changing our support portal to move to an enhanced platform, which means things may look a bit different for our customers.
The new web address will be https://support.openathens.net/jsm/openathens/customer/portal/4, and while we will eventually have an automatic redirect in place from the current web address, this is not yet the case, so please take care to update your bookmarks in the meantime.
This migration will happen on 1 December 2025 between 06:00 and 09:00 GMT. We will communicate any further information via email.

All ongoing tickets will be migrated to the new support portal. No action will be needed on our customers part.

Posted Nov 26, 2025 - 15:37 GMT

This scheduled maintenance affected: Service Desk portal.