OpenAthens Status

All Systems Operational

Authentication Point Operational

Authentication API Operational

Authentication broker Operational

Managed Proxy service Operational

OpenAthens Federation Operational

OpenAthens Keystone Operational

Redirector Operational

Wayfinder Operational

MyAthens user portal Operational

Self-registration service Operational

Account Administration website Operational

Administration API Operational

OpenAthens Reporting Operational

SP Dashboard Operational

Service Desk portal Operational

Documentation website Operational

Email services Operational

Service Desk Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

Customers using LDAP or Sirsi connectors reporting connection issues

Resolved - This incident has been resolved.
Apr 16, 20:15 BST

Update - We are continuing to monitor for any further issues.
Apr 16, 18:57 BST

Monitoring - An issue has been identified that was introduced during the deployment of the Authentication Broker service, that would have caused LDAP authentications to be seen from IP addresses that were different to the ones advertised in our external documentation.

A fix has been implemented that has now corrected this issue.
Apr 16, 18:56 BST

Investigating - We have had reports of users having issues for customers that are using an LDAP or Sirsi local connection.

We are currently investigating this issue.
Apr 16, 18:36 BST

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

Service Outage - P3

Resolved - Following the fix at 08:43 BST and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support
Apr 9, 09:55 BST

Monitoring - We have now fixed the issue, everything is working as expected and all services are up and running.

We are keeping a close eye on things, if the situation changes we will keep you up to date.

If you are still having issues then please contact our service desk team: https://www.openathens.net/support
Apr 9, 08:49 BST

Identified - We’re looking into an issue that's preventing OpenAthens users from accessing the following service.

Service Desk portal

Our team is working to understand what has caused the issue and we will update you within the next hour.
Apr 9, 08:29 BST

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.