OpenAthens Services - Major Outage
Incident
Report for OpenAthens
Resolved
This incident has been resolved and our service is stable. The following resources were affected during this time:
Single Sign-On service
MyAthens user portal
Managed Proxy service
OpenAthens Wayfinder
OpenAthens Keystone
Account Administration website
SP Dashboard
OpenAthens Reporting
Service Desk web interface
We thank you for your patience.
Single Sign-On service
MyAthens user portal
Managed Proxy service
OpenAthens Wayfinder
OpenAthens Keystone
Account Administration website
SP Dashboard
OpenAthens Reporting
Service Desk web interface
We thank you for your patience.
Monitoring
Service is now stable. We are monitoring closely for any further problems.
Identified
We have identified the location of the problem but are still trying to find the root cause.
Investigating
We are currently experiencing a major outage with the following service(s):
Single Sign-On service
MyAthens user portal
Managed Proxy service
Account Administration website
SP Dashboard
OpenAthens Reporting
Service Desk web interface
Further investigation is underway, and we will aim to provide more information in the next hour.
Single Sign-On service
MyAthens user portal
Managed Proxy service
Account Administration website
SP Dashboard
OpenAthens Reporting
Service Desk web interface
Further investigation is underway, and we will aim to provide more information in the next hour.
This incident affected: Authentication Point, Authentication API, Managed Proxy service, OpenAthens Keystone, Wayfinder, Account Administration website, OpenAthens Reporting, and SP Dashboard.