All Systems Operational

Authentication Point Operational
Authentication API Operational
Authentication broker Operational
Managed Proxy service Operational
OpenAthens Federation Operational
OpenAthens Keystone Operational
Redirector Operational
Wayfinder Operational
MyAthens user portal Operational
Self-registration service Operational
Account Administration website Operational
Administration API Operational
OpenAthens Reporting Operational
SP Dashboard Operational
Service Desk portal Operational
Documentation website Operational
Email services Operational
Service Desk Telephony Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

OpenAthens Support Portal Upgrade Dec 1, 2025 06:00-09:00 GMT

We are changing our support portal to move to an enhanced platform, which means things may look a bit different for our customers.
The new web address will be https://support.openathens.net/jsm/openathens/customer/portal/4, and while we will eventually have an automatic redirect in place from the current web address, this is not yet the case, so please take care to update your bookmarks in the meantime.
This migration will happen on 1 December 2025 between 06:00 and 09:00 GMT. We will communicate any further information via email.

All ongoing tickets will be migrated to the new support portal. No action will be needed on our customers part.
Posted on Nov 26, 2025 - 15:37 GMT
Dec 6, 2025

No incidents reported today.

Dec 5, 2025
Service Outage - Wayfinder - P2
Resolved - Following the fix at 13:38 UK time and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support
Dec 5, 17:30 GMT
Update - Service is operational.
Dec 5, 14:06 GMT
Monitoring - We have applied a fix to the issue at 13:38 UK time, everything is working as expected and all services are up and running.

We are keeping a close eye on things, if the situation changes we will keep you up to date.

If you are still having issues then please contact our service desk team: https://www.openathens.net/support
Dec 5, 14:05 GMT
Investigating - We’re looking into an issue that's preventing OpenAthens users from accessing the following service.

Wayfinder

The issue started at 13:09 BST

Our team is working to understand what has caused the issue and we will update you within the next hour.
Dec 5, 13:43 GMT
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
Service Outage - Service Desk portal - P3
Resolved - The Service Desk portal is now working as expected. The new portal will have a slightly new look. If you have any questions on this new experience please let us know.
Dec 1, 12:39 GMT
Update - The Service Desk portal is working as expected and you are now able to raise tickets as you were before.
Dec 1, 12:01 GMT
Identified - The maintenance for our Service Desk portal is ongoing past the original planned downtime.

We appreciate that may cause some disruption and we are working towards a resolution as quick as possible. Thank you for your patience while we carry out improvements to our service.

If you require support, please email help@openathens.net or phone +44 (0) 300 121 0043
Dec 1, 09:09 GMT
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025
OpenAthens Emergency Maintenance - Service Desk Portal
Resolved - This incident has been resolved.
Nov 24, 10:19 GMT
Identified - Apologies for the short notice but we need to perform essential maintenance work on the following service:

Service Desk Portal

There will be a brief outage during a service restart
Nov 24, 09:43 GMT
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

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