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Current service health OpenAthens Service Status feed

The table below contains the most up-to-date information about OpenAthens service availability. Check back here for the latest service information. If you are experiencing an issue that is not listed below, then please report the issue.

Status at: December 20, 2014, 10:21 am

OpenAthens MD Single Sign-On service11 December 2014 10:00 - 12:20 UK Time
A fix has now been released to resolve issues with the OpenAthens Federation which prevented users from authenticating to several resources. Affected Service Providers have been contacted and asked to refresh their copy of the OpenAthens Federation metadata in order to pick up this fix. Users may continue to experience issues until the affected Service Providers refresh this metadata.

Please accept our apologies for the inconvenience caused.

09 December 2014 UK Time
All OpenAthens issues relating to the following JSTOR error are now resolved:

"JSTOR requires urn:mace:dir:entitlement:common-lib-terms entitlement attribute, which is not present."

If you have configured your permission set(s) in the OpenAthens Administration area to release this attribute and you are still seeing the above error, please contact us for advice. If you would like assistance with configuring the attribute for release then please contact the OpenAthens service desk via the “report the issue” link above.
OpenAthens Account Administration websiteService operating normally
OpenAthens DSP Administration websiteService operating normally
OpenAthens APIService operating normally
MyAthens user portalService operating normally
MyAthens self-registration servicesService operating normally
OpenAthens Downloads websiteService operating normally
OpenAthens Proxy servicesService operating normally
OpenAthens Service Desk web interface09 October 2014 UK time
Please note that we are experiencing intermittent issues with this service and some users may receive an error message when logging a support call from within the administration area. For users receiving errors please log a call by going directly to https://www.eduserv.org.uk/support/openathens/ We are currently investigating the root cause of this issue and will provide further updates in due course.

Please accept our apologies for any inconvenience caused.
OpenAthens Telephone SupportService operating normally
OpenAthens Yum RepositoryService operating normally
ESDU data serviceService operating normally
Email servicesService operating normally
OpenAthens Service DeskService operating normally
Administration Area statistics reportingService operating normally
OpenAthens SP DashboardService operating normally
All OpenAthens servicesService operating normally
OpenAthens Federation ManagerService operating normally
OpenAthens FederationService operating normally
OpenAthens Documentation websiteService operating normally
Account bulk upload administration serviceService operating normally
Customised self-registration servicesService operating normally

Service operating normally Service is running slowly or has intermittent problems
Service disruption Information

Note: All times on this page are listed as UK time.