The table below contains the most up-to-date information about OpenAthens service availability. Check back here for the latest service information. If you are experiencing an issue that is not listed below, then please report the issue.
Status at: October 20, 2014, 5:18 am
|OpenAthens MD Single Sign-On service||Service operating normally|
|OpenAthens Account Administration website||13 October 2014 UK time|
Further to our previous update regarding a number of customers in the USA being unable to access this service; we have received confirmation from our ISP (Internet Service Provider) that there are no routing issues on their network. Customers are advised to contact their own ISP if they are still experiencing issues.
|OpenAthens DSP Administration website||Service operating normally|
|OpenAthens API||Service operating normally|
|MyAthens user portal||Service operating normally|
|MyAthens self-registration services||Service operating normally|
|OpenAthens Downloads website||Service operating normally|
|OpenAthens Proxy services||Service operating normally|
|OpenAthens Service Desk web interface||10 October 2014 UK time|
Please note that some users may see 'Access denied' when accessing the Service Desk web interface. For users seeing this message please clear your browser cookies and refresh. Please accept our apologies for any inconvenience caused.
09 October 2014 UK time
Please note that we are experiencing intermittent issues with this service and some users may receive an error message when logging a support call from within the administration area. For users receiving errors please log a call by going directly to https://www.eduserv.org.uk/support/openathens/ We are currently investigating the root cause of this issue and will provide further updates in due course.
Please accept our apologies for any inconvenience caused.
|OpenAthens Telephone Support||Service operating normally|
|OpenAthens Yum Repository||Service operating normally|
|ESDU data service||Service operating normally|
|Email services||Service operating normally|
|OpenAthens Service Desk||Service operating normally|
|Administration Area statistics reporting||Service operating normally|
|OpenAthens SP Dashboard||Service operating normally|
|All OpenAthens services||Service operating normally|
|OpenAthens Federation Manager||Service operating normally|
|OpenAthens Federation||Service operating normally|
|OpenAthens Documentation website||Service operating normally|
|Account bulk upload administration service||Service operating normally|
|Customised self-registration services||Service operating normally|
|Service operating normally||Service is running slowly or has intermittent problems|
Note: All times on this page are listed as UK time.